Link Health · Custom development
Applications that connect people, teams and care.
A healthcare organisation needs more than an appointment website. It needs to coordinate professionals, communicate clearly and maintain continuity between a consultation, a referral and the next step. Link Comunica designs custom applications and platforms around these journeys, bringing patient experience and operational work into the same conversation.
We work on the needs of medical centres, clinics, mental health teams, wellbeing services and universities. Experience design, software engineering, content and system integration come together in a product that can start with one practical module and grow into a connected ecosystem. Scope follows the institution’s priorities, resources and existing infrastructure.
We begin with the people who will use the platform. Reception staff, practitioners, students, patients and leadership need different views and permissions. Understanding those differences helps us build a product for everyday work, with clear ownership and an accessible route to support when something falls outside the usual process.
Where we can work
Six settings. A platform designed for your organisation.
We build around a defined need: improving access, organising coordination, supporting service continuity or connecting tools that currently work in isolation. These settings can be combined within one project without requiring a full platform on day one.
Medical centres and clinics
Scheduling by practitioner, specialty and location, supported by admissions, documents, communications and operational views. Journeys can be adapted to outpatient services, private practices or a network of clinics.
Mental health and wellbeing
Guidance channels, support requests, referral follow-up and educational content. Qualified teams define care criteria and remain responsible for decisions about people.
Universities and colleges
Wellbeing services, appointments, student support and coordination across departments. A portal can bring guidance, resources and access to existing services into one understandable journey.
Patients and service users
Web or mobile applications for preparing for care, confirming appointments, receiving instructions and checking a request’s progress. Clear language and accessibility begin with the first screen.
Clinical and administrative teams
Tools for organising tasks, sharing authorised information and managing exceptions. Each role sees what it needs for its work, without turning an administrative task into unrestricted access to clinical data.
Networks, locations and programmes
Platforms for distributed operations, prevention campaigns and institutional programmes. We define what can be shared across locations and what should remain within one team or service.
Application · PractiCare
Student wellbeing with a visible route to support.
PractiCare is a digital health workstream focused on student wellbeing and institutional support. Its approach connects an expressed need with an authorised team, a referral and follow-up. The design goal is to prevent a request for help from becoming lost between forms, emails and departments that cannot see the same service status.
An implementation can include voluntary self-reports, understandable forms, educational resources and a service-management view for the support journey. Where questionnaires or indicators are considered, their selection and interpretation require professional review. Consent, withdrawal options and access boundaries are defined before a pilot begins.
For a university, learning from service demand does not mean exposing individual histories. Institutional reporting is designed around aggregated information, appropriate group sizes and identification risks. PractiCare supports human coordination; it is not presented as automated diagnosis or a replacement for care services.
Explore the project PractiCare
Mental health · Support
An application should make human support easier to reach.
We can develop platforms for counselling, guidance, support and wellbeing services. We start with a concrete journey: how someone finds the service, what they need to request an appointment and what happens after they submit a request. Statuses and messages should explain whether it was received, who can respond and what comes next.
Educational content, activities and reminders are developed with the team responsible for the service. Resources can be organised by stage, audience or programme while respecting contact preferences. Sensitive journeys need a human tone, clear support routes and straightforward ways to correct information or stop communications.
A wellbeing platform does not replace clinical assessment or emergency channels. If a project includes referrals or priority situations, the institution defines protocols, coverage hours and accountable teams before these flows are activated. Software helps organise the work; care depends on people and services that are actually available.
Understandable access
Short forms, guidance about the service and clear confirmations help people understand what to expect.
Continuity of support
Referrals with a status, an owner and next steps visible to the authorised team.
Content with context
Educational resources reviewed by the service team, with a clear scope and a visible review date.
Platforms · Medical centres
From the first booking to follow-up.
The Centro Médico workstream connects scheduling, reception, documentation and clinic operations. A booking may depend on a practitioner, a room, equipment and preparation time. The design therefore considers resources and care rules, rather than treating availability as an empty slot on a calendar. The same approach can be adapted to different specialties and multiple locations.
A custom platform can bring together admissions, electronic records, documents, consent, reminders and administrative follow-up. Each organisation chooses the modules it actually needs. Payments, agreements, billing and external systems are assessed against provider capabilities and the agreed scope, rather than assumed to be automatically available.
Changes need to retain context. Rescheduling should update the patient’s journey and the team’s work; correcting a record should distinguish current information from a later amendment. We design statuses, responsibilities and records so the system can explain what happened and help staff resolve exceptions.
Explore the project Centro Médico
Universities · Health services
An ecosystem for students, practitioners and academic teams.
A university brings together needs that one generic application rarely addresses: student wellbeing, counselling, university clinics, placements, resources and coordination across faculties. We can build portals and applications that connect these services while keeping academic permissions distinct from access to care information.
A portal can offer appointments, service guidance, prevention activities, self-care resources and request tracking. For teams, an operational view can show workload, capacity and response times. Information needed to coordinate a programme should not automatically become available across the entire institution.
When the project also involves health education, we can connect content, communities and learning journeys. Link Educa provides an educational-platform reference, while each integration is defined with the departments involved. A campus, a clinic and a wellbeing service can share a clear entry point and retain separate working environments.
Explore the project Link Educa
Experience · End to end
Four moments the application should connect.
A good experience does not end when someone presses Submit. We design the full journey, including the team’s work after a request arrives. This reveals processes that look simple on screen but depend on calls, confirmations or decisions outside the system.
01 · Find the service
Access information, locations, formats, hours and requirements help someone understand who the service is for and how to begin.
02 · Prepare for care
Booking or requesting care, confirming details, receiving instructions and choosing contact preferences. Only information needed at this stage is requested.
03 · Coordinate the team
A task with an owner and a status, authorised access to relevant information and a way to manage changes without losing the journey.
04 · Maintain continuity
Next steps, referrals, documents and follow-up. Closing an appointment makes remaining work and its owner clear.
A modular scope
Build what you need. The rest can follow.
Scope is agreed around journeys and priorities. These modules are custom-development options rather than a standard package containing every feature. We decide what to build, what to connect to existing tools and what belongs in a later stage.
Scheduling and availability
Practitioners, locations, resources, preparation and rules for appointment changes.
Service-user portal
Requests, authorised documents, preferences and journey statuses.
Coordination and referrals
Tasks, owners, follow-up and the resolution of outstanding work.
Documents and consent
Understandable forms, attributable records and access matched to each role.
Communications
Confirmations, reminders and notices through agreed channels and providers.
Operational views
Capacity, requests, timings and statuses defined with the team.
Educational resources
Resource libraries, guidance and activities reviewed by the service team.
Integrations
Connections to institutional systems, payments or providers after a feasibility review.
Web · Mobile · Connected systems
A connected experience without duplicating the work.
The choice between a web application, a responsive platform and a mobile app depends on real use. A booking service may start on the web, while a mobile team may need different capabilities. Devices, connectivity, accessibility and maintenance are reviewed before deciding what form the product should take.
Connecting a platform to existing systems requires understanding their data, permissions and exchange capabilities. We review identifiers, duplicates, formats and accountable owners before proposing a connector. The goal is to reduce repeated entry and avoid updates creating conflicting statuses.
Each integration needs a way to check outcomes and handle failures. A confirmation should follow a completed operation; pending work should remain visible to someone who can resolve it. We document dependencies and define what happens when a provider does not respond, so an external connection does not become a black box.
Trust · Responsible design
Privacy is defined within every journey.
Health information calls for explicit decisions about who can see it and why. Platform design can include role-based permissions, distinct clinical and administrative views and records of relevant actions. These controls are specified and tested with project owners; a commercial description is not a compliance certification.
Forms and messages should explain why information is requested. Email or messaging notices can confirm an appointment without displaying sensitive details. We also define processes for correcting data, closing access when teams change and reviewing what information remains after someone’s relationship with a service ends.
When analytics or artificial intelligence is considered, we evaluate a limited task and its usefulness to the team. The presence of AI does not establish clinical capability. Sensitive uses require professional review, risk assessment and human oversight, with scope agreed before deployment.
How we work
From understanding the operation to a platform the team can use.
A healthcare project should fit everyday work and the organisation’s capacity for change. We propose stages with clear deliverables and decisions, validating an experience before extending it to every location or service. Timescales and budget follow a review of scope and dependencies.
01 · Listen and map
Interviews, journeys and a review of current tools identify where information is lost and which tasks need coordination.
02 · Agree the scope
We prioritise a problem, owners, modules and dependencies, then agree what constitutes a useful delivery and how it will be evaluated.
03 · Design with the team
Prototypes use content and situations close to everyday work. Understanding, accessibility and exceptions are reviewed before development.
04 · Build and connect
Development, testing of agreed journeys and validation of the integrations included in the project.
05 · Pilot and train
An initial service or group tests the operation. Staff receive guidance on using the platform and recording issues.
06 · Review and improve
Observations, agreed measures and priorities inform the next stage. Improvements are described using evidence from the project itself.
Eight benefits
Applications that simplify everyday work.
A clear route into student support
Accessible intake forms and service information help students understand where to seek support and what happens next.
Scheduling built around the clinic
Staff availability, consultation rooms and appointments can be coordinated within one shared operational view.
Context throughout the referral journey
Defined ownership and visible request status help teams coordinate handovers while keeping professional judgement central.
A practical mobile experience
People can find resources, view service hours and request guidance from their phone, with clear information about data access.
A focused pilot before expansion
A tailored platform can start with a single service and add capabilities as the organisation evaluates its priorities.
Distinct permissions for learning and care
University platforms can connect educational activities while separating academic access from sensitive care information.
Coordination across multiple locations
Location-specific dashboards and a shared overview help distributed teams organise outstanding work and responsibilities.
Understandable appointment communication
Clear confirmations and rescheduling options explain the next step, with forms designed around the information each task needs.
Before we begin
Questions worth answering together.
What kinds of applications can you develop?
We can propose web applications, responsive platforms, patient or student portals and staff tools. A mobile application is assessed against devices, use and maintenance. Scope is defined with the institution; this page describes possibilities rather than a fixed package.
Is PractiCare only relevant to universities?
The workstream presented here focuses on student wellbeing and institutional support. Where another organisation needs a similar journey, we review its users, services and protocols before proposing an adaptation. Criteria are not transferred between settings without assessment.
Can it connect to the platform we already use?
We first review the existing system’s documentation, permissions, formats and exchange capabilities. Where integration is feasible, we agree what information moves and how it is checked. Some dependencies require approval or work from an external provider.
Does the application diagnose or replace care?
This page proposes tools for access, coordination, information and follow-up. It does not present automated diagnosis or a replacement for professional care or emergency services. Clinical journeys are defined with accountable teams.
How is privacy addressed?
Scope defines data purposes, roles, access, communications, retention and activity review. Institutional owners review requirements for their setting. Measures are tested within the project; we do not claim certifications that have not been verified.
Can we begin with a pilot?
Yes. An initial service, location or journey can be agreed to review understanding, operations and integrations. Before starting, we define owners, evaluation criteria and conditions for continuing, adjusting or stopping that stage.
How long does it take and what does it cost?
It depends on modules, migration, integrations, content and the institutional team’s availability. After an initial discussion and review, we prepare a proposal covering deliverables, stages, dependencies and budget. We do not set a universal timescale before understanding the project.
What do we need to get started?
A priority problem, the people responsible for the service and an outline of current tools. The first discussion can review the journey and goals without sharing clinical records or patients’ personal data.
Your next digital health project
Tell us what your team needs. Let’s design the next step.
If you need a wellbeing application, a platform for a medical centre or a university health portal, let’s discuss the journey you want to improve. We will review users, modules, integrations and priorities to prepare a tailored proposal.
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